Support
A clear path to a human.
Support for the public site, the free cost tools (the benefits audit, savings, and COBRA pages), and the Surely by Insurf ChatGPT app. Email support@insurf.io. A founder reads every message, and we aim to reply within two business days.
Text us
Text Marla.
Text (628) 257-3304 to reach Marla, Insurf's AI assistant. By texting this number you agree to receive SMS customer care messages and appointment updates from Insurf. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase.
- Opt out
- Reply STOP at any time to stop all texts.
- Help
- Reply HELP, or email support@insurf.io.
- Your number
- We do not sell or share your mobile number, or your text-messaging opt-in data and consent, with third parties or affiliates for marketing or promotional purposes.
What to include
Help us answer in one pass.
- The page or tool you were using: a URL, or the ChatGPT app tool name.
- The inputs you used: ZIP code, ages, and any income or care-profile settings, so we can reproduce the exact computation.
- What you saw and what you expected; a screenshot helps.
- Please do not email PHI, Social Security numbers, payment card data, or passwords. A census file is fine only if your signed agreement covers it; otherwise strip it to ages and ZIPs first.
Answers already published
Where the common questions live.
- How figures are computed
- The True-Cost Score methodology page specifies the math, its data sources, its assumptions, and its FAQ, and the corrections discipline: we correct errors in published figures and log the correction.
- ICHRA questions
- The ICHRA guide and its state pages carry the FAQ for employers and employees.
- COBRA questions
- The COBRA decision page carries the FAQ on election windows, the one-way door, and the premium tax credit.
- Data handling
- The privacy notice states exactly what each surface stores, and what is never stored.