A clear path to a human.

Support for the public site, the free cost tools (the benefits audit, savings, and COBRA pages), and the Surely by Insurf ChatGPT app. Email support@insurf.io. A founder reads every message, and we aim to reply within two business days.

Help us answer in one pass.

• The page or tool you were using: a URL, or the ChatGPT app tool name.
• The inputs you used: ZIP code, ages, and any income or care-profile settings, so we can reproduce the exact computation.
• What you saw and what you expected; a screenshot helps.
• Please do not email PHI, Social Security numbers, payment card data, or passwords. A census file is fine only if your signed agreement covers it; otherwise strip it to ages and ZIPs first.

Where the common questions live.

How figures are computed

The True-Cost Score methodology page specifies the math, its data sources, its assumptions, and its FAQ, and the corrections discipline: we correct errors in published figures and log the correction.

ICHRA questions

The ICHRA guide and its state pages carry the FAQ for employers and employees.

COBRA questions

The COBRA decision page carries the FAQ on election windows, the one-way door, and the premium tax credit.

Data handling

The privacy notice states exactly what each surface stores, and what is never stored.